Horizon Strand is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: name, email address, phone number, and mailing address
- Booking information: travel dates, group size, tour preferences, and special requirements
- Payment information: processed securely through third-party payment processors
- Communication preferences: how you wish to receive updates and marketing materials
- Account information: username and password if you create an account with us
2. Automatic Information Collection
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Log data: IP address, browser type, pages visited, and time spent on each page
- Device information: device type, operating system, and unique device identifiers
- Cookie data: small files stored on your device to enhance your browsing experience
- Analytics information: how you interact with our website and content
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your tour bookings and service requests
- Communicating with you about your reservations, confirmations, and updates
- Providing customer support and addressing your inquiries
- Sending promotional materials and newsletters (with your consent)
- Improving our website functionality and user experience
- Analyzing trends and usage patterns to enhance our offerings
- Complying with legal obligations and protecting against fraud
- Personalizing your experience based on your preferences
4. Information Sharing and Disclosure
We may share your information with:
- Festival organizers and shrine communities participating in our tours
- Local guides, accommodation providers, and transportation partners
- Payment processors and financial institutions for transaction processing
- Third-party service providers who assist in operating our business
- Law enforcement when required by law or to protect our legal rights
- Business successors in case of merger, acquisition, or business transfer
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.
6. Your Rights and Choices
You have the right to:
- Access your personal information and request a copy of data we hold about you
- Correct or update inaccurate or incomplete information
- Request deletion of your personal data (subject to legal requirements)
- Opt-out of marketing communications at any time
- Disable cookies through your browser settings
- Request information about our data practices and third-party recipients
To exercise these rights, please contact us using the information provided at the end of this policy.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. Some cookies are necessary for website functionality, while others are optional and used for analytics and marketing.
8. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, including Japan, the United States, and other jurisdictions. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence.
11. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. Booking information is retained for at least seven years for accounting and legal compliance purposes. You may request deletion of your information at any time, subject to legal and contractual requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "effective date" at the top of this policy. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@horizonstrand.com
- Phone: +81 3-3202-1377
- Mailing Address: 1-1 Chiyoda, Chiyoda City, Tokyo 100-0001, Japan
We will respond to your inquiries within 30 days of receipt.
14. Compliance with Regulations
Horizon Strand complies with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Japanese personal information protection legislation. We are committed to maintaining the highest standards of privacy protection for all users worldwide.